Privacy Policy

Last updated: 6 October 2026

Mapo Coffee Solutions Ltd respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, use our services or otherwise communicate with us.

1. Who we are

Mapo Coffee Solutions Ltd

Website: www.mapocoffeesolutions.co.uk
Email: info@mapocoffeesolutions.co.uk
Telephone: 07490 713034

For the purposes of UK data protection law, Mapo Coffee Solutions Ltd is the organisation responsible for personal information collected through this website and in connection with our services.

2. What information we collect

Depending on how you interact with us, we may collect personal and business information including:

  • Your name

  • Business or company name

  • Email address

  • Telephone number

  • Business or service address

  • Details of your enquiry

  • Information about your coffee machines, grinders or other equipment

  • Information required to provide a quotation

  • Information required to arrange servicing, repairs, maintenance, installation, inspections or training

  • Details relating to appointments and services provided

  • Information contained in correspondence between you and Mapo Coffee Solutions

  • Payment and invoicing information where applicable

  • Website usage and technical information where you have provided the necessary consent

We aim to collect only information that is relevant and necessary for the purposes described in this Privacy Policy.

3. How we collect your information

We may collect information when you:

  • Complete a contact or enquiry form on our website

  • Contact us by email

  • Contact us by telephone

  • Request a quotation

  • Book or enquire about a service

  • Purchase or arrange services from us

  • Communicate with us about an existing service

  • Visit or interact with our website

  • Provide information to us directly in the course of doing business

4. How we use your information

We may use your personal information to:

  • Respond to enquiries

  • Respond to contact-form submissions

  • Provide quotations and estimates

  • Arrange appointments and services

  • Provide commercial coffee machine servicing and maintenance

  • Provide coffee machine repairs

  • Arrange coffee machine installation

  • Provide water-filter exchange services

  • Provide grinder calibration and repair services

  • Provide PSSR-related inspection services

  • Provide barista training

  • Communicate with customers about services

  • Manage customer relationships

  • Issue invoices and process payments

  • Maintain accurate business and financial records

  • Improve our website, services and customer experience

  • Protect our business against fraud, misuse or security risks

  • Comply with legal, tax, accounting and regulatory obligations

We will not use your personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by law.

5. Lawful basis for using your information

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following lawful bases:

Contract

We may process information where it is necessary to take steps at your request before entering into a contract or to perform a contract with you.

For example, this may apply when you request a quotation, arrange a service or become a customer.

Legitimate interests

We may process information where it is necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms.

This may include managing our business, communicating with customers, maintaining customer relationships, improving our services and protecting our business.

Legal obligation

We may process or retain information where necessary to comply with legal, tax, accounting or regulatory obligations.

Consent

Where required, we may ask for your consent before processing certain information or using certain technologies, such as non-essential cookies used for analytics.

Where processing is based on consent, you may withdraw your consent at any time.

6. Contact forms

If you submit an enquiry through our website contact form, we may collect the information you provide, such as:

  • Name

  • Business name

  • Email address

  • Telephone number

  • Details of your enquiry

  • Information about your coffee equipment or service requirements

We use this information to respond to your enquiry, provide quotations, arrange services and communicate with you regarding your request.

We do not sell information submitted through our contact form to third parties.

7. Google Analytics

We use Google Analytics to help us understand how visitors use our website and to improve its performance, content and user experience.

Google Analytics may collect information such as:

  • Pages visited

  • How visitors reached our website

  • Approximate geographical information

  • Device type

  • Browser information

  • Website interactions

  • General website usage information

Google Analytics uses cookies and similar technologies to collect this information.

Where required by applicable law, we will obtain your consent before placing or using non-essential analytics cookies.

You can manage your cookie preferences through the cookie controls available on our website.

For more information about how Google processes information, please refer to Google’s own privacy information.

8. Cookies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function correctly. Other cookies, including analytics cookies, may be used to understand how visitors use the website and improve our services.

Where required, we will ask for your consent before using non-essential cookies.

You can also manage cookies through your browser settings.

For more detailed information about the cookies used on our website, please see our Cookie Policy.

9. Sharing your information

We do not sell or rent your personal information.

We may share personal information with trusted third parties where necessary to operate our business or provide our services.

These may include:

  • Website hosting and website service providers

  • Website analytics providers

  • Email and communication providers

  • Accounting and invoicing software providers

  • Payment service providers

  • IT and technical service providers

  • Professional advisers

  • Government, regulatory or law-enforcement authorities where required by law

Where appropriate, we expect third-party service providers to handle personal information securely and only for legitimate purposes.

10. Google and other third-party services

Our website may use third-party services such as Google Analytics and other website functionality provided by third-party suppliers.

These providers may process certain information in accordance with their own privacy policies and terms.

Where applicable, information may be processed outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection law.

11. How long we keep your information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

The length of time we retain information depends on factors including:

  • The nature of the information

  • Why we collected it

  • Whether you are an existing customer

  • Our ongoing business relationship with you

  • Legal and accounting requirements

  • Any legal claims or disputes

Some business and financial records may need to be retained for longer periods to comply with legal, tax or accounting requirements.

When information is no longer required, we will securely delete, destroy or anonymise it where appropriate.

12. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information against:

  • Unauthorised access

  • Accidental loss

  • Misuse

  • Unauthorised disclosure

  • Alteration

  • Destruction

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Your data protection rights

Under UK data protection law, you may have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct inaccurate or incomplete information

  • Ask us to delete personal information in certain circumstances

  • Ask us to restrict the processing of your information in certain circumstances

  • Object to certain processing

  • Request the transfer of your information in certain circumstances

  • Withdraw consent where we rely on consent to process your information

These rights are subject to certain legal conditions and exemptions.

If you would like to exercise any of your rights, please contact us using the details provided below.

14. Marketing communications

We may contact existing customers about relevant services where permitted by applicable law.

Where we send marketing communications that require consent, we will obtain the appropriate consent before doing so.

You can ask us to stop sending marketing communications at any time.

If you receive an email from us containing an unsubscribe option, you can use that option to stop receiving future marketing communications.

15. Third-party websites

Our website may contain links to websites operated by third parties.

These websites have their own privacy policies and terms.

Mapo Coffee Solutions Ltd is not responsible for the privacy practices, security or content of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

16. Children’s privacy

Our website and services are primarily intended for businesses and adults.

We do not knowingly collect personal information from children for marketing purposes.

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

  • Changes to our services

  • Changes to our website

  • Changes in technology

  • Changes to how we process information

  • Changes in applicable laws or regulations

When we make changes, we will update the “Last updated” date at the top of this page.

18. Contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact us:

Mapo Coffee Solutions Ltd

Email: info@mapocoffeesolutions.co.uk
Telephone: 07490 713034
Website: www.mapocoffeesolutions.co.uk

19. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we have an opportunity to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.

You can find information about making a complaint on the ICO’s website.